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Master Service Agreement

Last Updated January 2024

These Terms of Service (“TOS”) describe the contractual agreement between us, Arrow Networks (“Arrow” or “Company”) and you, the Customer (“Customer”). The TOS is incorporated into the documents signed by Arrow and the Customer called the Master Service Agreement (MSA) and Service Order Addendum(s) (“SOA”), setting forth the details of the terms and specific services which you have ordered and contracted for with Arrow.

Table of Contents

  1. Application of Terms of Service
  2. Access to the Services
  3. Technical Support
  4. Administrative Access
  5. Rates and Charges
  6. Term Commitment and Service Start Date
  7. Termination
  8. Payment
  9. Charges
  10. Billing Disputes
  11. Credit Inquiries/Deposits
  12. Use of Service
  13. Interruption of Service
  14. Warranties
  15. Indemnification
  16. Customer Warranties
  17. Limitations of Liability
  18. Consequential Damages
  19. Assignment
  20. Survival
  21. Compliance with Law
  22. Confidential Information
  23. Non-Use & Limited Disclosure
  24. Choice of Law and Venue
  25. Notices
  26. Entire Agreement and Amendments