Your team back on the business
Your IT staff focus on product and business work while Arrow owns the operations floor, from monitoring to incident response.
Managed cloud operations with one accountable team.
Arrow runs monitoring, optimization, incident response, and change for the cloud environments we help you run. One accountable team, with security posture work built into how we operate.
Cloud growth without an ops model is just more tickets.
Skills and staffing can’t keep up with sprawl. Cost, performance, and security sit in different queues, so incidents are slow and waste is expensive, and break/fix support never catches health problems early. Managed Cloud puts those problems with a named Arrow team, and leaves you with this.
Cost, performance, and security as one ops problem
Owned in different queues, they create slow incidents and expensive waste. Under Managed Cloud they sit with one accountable team.
Depth that fits the estate
Tiered from foundational support to full cloud operations, always with named Arrow accountability.
Changes with an owner
Every change lands through the named team under the process agreed at onboarding, so you know who approves what.
No handoff cliff after go-live
Migrations that end at cutover leave you holding an estate nobody designed to operate. When Arrow designs or migrates it, the same named team can run it.
What does Managed Cloud cover?
Ongoing operation of the AWS, Azure, and hybrid environments Arrow helps you run. The estate decides the platform mix.
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01
Monitoring and health
Proactive monitoring that catches health problems before users feel them.
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02
Provisioning, patching, and change
Provisioning, patching, and change after go-live for the environments in scope.
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03
Cost and performance
Usage and spend visibility with rightsizing, in the same rhythm as Cost & Workload Optimization.
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04
Security posture
Security review and ongoing posture work as standard, with response paths aligned with Threat Management and Microsoft security programs when those are in scope.
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05
Incident response
Worked by the team that already knows the estate, with agreed response targets.
Scope, assume operations, run the rhythm, improve.
The same named team from discovery to steady state, so operations stay with people who know the estate.
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Scope
Define the environments in scope, once discovery confirms workloads, accounts, and failure domains.
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Assume operations
Connect monitoring and escalation, and agree how changes are approved.
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Keep posture in the loop
Security review and posture work are handled inside day-to-day operations.
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Run the rhythm
Steady-state monitoring, patching, change, and incident response by that team.
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Improve
Continuous rightsizing and hardening, with cost and performance reviewed together.
Run what you have, or move it first.
Managed operations don’t require a migration. When move waves are the primary need, migration is scoped separately.
Managed Cloud
Choose it when the estate already runs and needs an operator.
Monitoring, patching, optimization, and incident response on one accountable team.
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Migration & Modernization
Choose it when move waves are the primary need.
Wave-based moves with rollback, and the same names after cutover.
Cost & Workload Optimization
Rightsize the architecture, then keep it sized.
Managed Secure SD-WAN
Policy, circuits, and incident response on one team.
Managed Microsoft 365
Ongoing operations across Microsoft 365 on a named team.
Managed Microsoft Security
Identity, endpoint, and cloud controls inside the Microsoft stack.
Arrow Managed Cloud
The same operating model and the same named team, listed under our Cloud solutions.
FAQs
Which clouds can you operate?
AWS, Azure, and hybrid environments Arrow helps you run. The estate decides the platform mix.
What is included in Managed Cloud?
Provisioning, monitoring, optimization, cost control, and incident response on one accountable team. A project ends at a deliverable; managed cloud stays on the floor.
How does this relate to Arrow Managed Cloud?
It’s the same operating model and the same named team. Arrow Managed Cloud is the name under our Cloud solutions; Managed Cloud is the name under Managed Services.
Do you require a migration before managed operations start?
No. Operations can start on an estate that already runs, after discovery confirms workloads, accounts, and failure domains. When move waves are the primary need, Migration & Modernization is scoped separately.
Who approves a change in the managed cloud estate?
Changes land through the named team under the process agreed at onboarding. The people who know the estate are the ones who change it.