A named team that owns your tenant
Microsoft supports the platform. Arrow owns your tenant: its configuration, changes, and incidents, from the same named team every time.
Managed Microsoft 365 for the tenant you already work in.
Arrow runs configuration, health, changes, and incident response across productivity, collaboration, and identity. Broad Microsoft 365 coverage from a named team, fully managed or co-managed.
Finishing the migration is only the start.
The project team leaves at cutover, and the tenant falls to whoever is left. Admin tickets crowd out projects, license sprawl grows, and security controls get bought and never configured. Managed Microsoft 365 puts a named team on the day-to-day operation of your tenant, and leaves you with this.
One team from migration onward
The same operators run migration, ongoing operations, and the related security services, so identity, collaboration, and security sit with one provider.
Incidents picked up by people who know it
The team that already runs the tenant handles incidents, so your staff stop translating between vendors after hours.
Fully managed or co-managed
Arrow can run the tenant end to end or share it with your team. Who changes what, who approves, and who gets called is written down at onboarding.
Change at a pace operations can absorb
Microsoft changes the platform constantly. Arrow evaluates those changes and rolls them out at a pace your operations can absorb.
What does Arrow operate day to day?
Broad Microsoft 365, described in plain categories.
-
01
Tenant health and incidents
Monitoring, troubleshooting, and escalation to Microsoft when needed, with Arrow staying accountable.
-
02
Email, collaboration, and file sharing
Day-to-day administration, including sharing and external access settings.
-
03
Identity and access administration
Accounts, groups, MFA, and access policies, with deeper lifecycle work going to identity lifecycle and access governance.
-
04
Security configuration
Controls that protect a dispersed workforce, kept configured, with deep control operation running through Managed Microsoft Security.
-
05
Recovery planning
A plan for deletion, corruption, and ransomware impact, so recovery isn’t improvised.
Productivity, collaboration, and identity, run as one tenant.
Coverage is confirmed at onboarding and run as an operated service.
How does Managed Microsoft 365 fit with security, MDR, and licensing?
Managed Microsoft 365 runs the productivity estate. Three related services cover security controls, detection and response, and license hygiene.
| Service | What it owns |
|---|---|
| Managed Microsoft 365 | Health, change, and incidents across productivity, collaboration, and identity administration |
| Managed Microsoft Security | Operating identity, endpoint, and cloud security controls |
| MDR for Microsoft | Detection and response on Microsoft signals |
| Tenant & Licensing Management | Seat, app, and access hygiene as the org changes |
Take stock, then run the tenant.
Arrow takes stock of how the tenant is used, sets up monitoring and change paths, and puts named operators on incidents.
-
Take stock of the tenant
How users work, what’s critical, and where tickets go today.
-
Set up monitoring and escalation
Health monitoring, troubleshooting paths, and escalation to Microsoft.
-
Change with control
Configuration changes and rollouts, approved the way you agreed at onboarding.
-
Keep access and seats honest
Joiner-mover-leaver hygiene, with a deeper cadence through Tenant & Licensing Management.
-
Improve security configuration
Posture fixes stay in the ops loop. Deep control work goes to Managed Microsoft Security.
MDR for Microsoft
Detection and response on the Microsoft estate you already pay for.
Tenant & Licensing Management
Keep the tenant clean and the licenses honest.
Identity Security
Access policy that follows the user, watched by the same floor.
Messaging Security
Layered email defense, tuned continuously as threats change.
Managed Microsoft Security
Identity, endpoint, and cloud security controls operated inside the Microsoft estate you already pay for.
Managed Microsoft 365 FAQs
What is included in ongoing Microsoft 365 operations?
Configuration, health, changes, troubleshooting, and incident response across productivity, collaboration, and identity, with Arrow accountable and escalating to Microsoft when needed.
Which Microsoft 365 apps and services do you cover?
Broad Microsoft 365 across productivity, collaboration, and identity, confirmed at onboarding and run as an operated service. Security control operation and MDR are separate services.
Can our internal team stay in the admin center?
Yes. Co-managed scope is set at onboarding so both sides know who changes what. Arrow does not require you to hand over the whole department to get an operable tenant.
Who handles a tenant incident?
The named team that already runs the tenant. The same operators who own health and change pick up incidents, so your staff aren’t translating between vendors after hours.
Does Managed Microsoft 365 include licensing cleanup?
It’s usually scoped alongside it. Seat, app, and access hygiene is Tenant & Licensing Management, and Managed Microsoft 365 covers broad day-to-day operations. Many customers run both.
Is Microsoft 365 security included?
Security configuration is part of ongoing operations. Operating security controls in depth is Managed Microsoft Security, and detection and response is MDR for Microsoft.
How is a managed provider different from Microsoft support?
Microsoft supports the platform. Arrow owns your tenant: its configuration, changes, and incidents, escalating to Microsoft when the problem is on the platform side.